Frequently Asked Questions
Everything you need to know about shopping with FALLOW.
What is FALLOW's shipping policy?
We offer complimentary standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Visit our online portal to generate a prepaid return label.
Where are FALLOW garments manufactured?
We prioritize ethical production and craftsmanship. Our collections are designed in-house and manufactured in certified facilities that ensure fair wages and sustainable practices.
What payment methods do you accept?
FALLOW accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.